Reduce customer frustration through instant delay alerts

Introduction

Delays are sometimes unavoidable – but silence during a delay can cost your business trust. Customers get anxious when a vehicle doesn’t arrive on time, leading to repeated calls, frustration, and poor satisfaction scores. For fleet managers juggling multiple trips, keeping every customer updated manually is nearly impossible.

Challenges

Lack of communication → Customers are left guessing about delays or route changes.
Time-consuming follow-ups → Managers and drivers spend hours sending updates manually.
Frustrated customers → Missed or late deliveries without notice affect trust and satisfaction.
Poor visibility → Without automated alerts, customers and teams lose track of schedule deviations.
Reputation impact → Repeated communication gaps create a poor brand impression.

Solution with Trakzee

Trakzee helps fleets maintain transparency and trust by sending automated delay alerts to customers whenever trips deviate from schedule.

Real-time trip monitoring → The system tracks every trip against its planned schedule.
Automated delay notifications → Alerts are instantly sent to customers and managers when the vehicle is running late.
Custom message templates → Fleet owners can personalize messages with their own brand name and tone.
Integration with live tracking → Customers can open the link to view the current vehicle location and updated ETA.
Multi-channel alerts → Notifications can be shared through SMS, email, or mobile app for better reach.