Reduce customer frustration through instant delay alerts

Delays are sometimes unavoidable – but silence during a delay can cost your business trust. Customers get anxious when a vehicle doesn’t arrive on time, leading to repeated calls, frustration, and poor satisfaction scores. For fleet managers juggling multiple trips, keeping every customer updated manually is nearly impossible.

• Lack of communication → Customers are left guessing about delays or route changes.
  
• Time-consuming follow-ups → Managers and drivers spend hours sending updates manually.
  
• Frustrated customers → Missed or late deliveries without notice affect trust and satisfaction.
  
• Poor visibility → Without automated alerts, customers and teams lose track of schedule deviations.
  
• Reputation impact → Repeated communication gaps create a poor brand impression.
  

Trakzee helps fleets maintain transparency and trust by sending automated delay alerts to customers whenever trips deviate from schedule.

• Real-time trip monitoring → The system tracks every trip against its planned schedule.
  
• Automated delay notifications → Alerts are instantly sent to customers and managers when the vehicle is running late.
  
• Custom message templates → Fleet owners can personalize messages with their own brand name and tone.
  
• Integration with live tracking → Customers can open the link to view the current vehicle location and updated ETA.
  
• Multi-channel alerts → Notifications can be shared through SMS, email, or mobile app for better reach.
  

• Fewer customer complaints due to proactive communication.
  
• Improved customer trust with timely and transparent updates.
  
• Reduced workload for fleet managers who no longer send manual messages.
  
• Higher satisfaction scores from better service visibility.
  
• Stronger brand reputation as a reliable, customer-focused operator.