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Geofencing for Accurate Customer Visit Records

Introduction

Managing visits to customer locations is a big part of fleet operations. Without the right tools, it becomes difficult to know if vehicles are reaching customers on time and how long they stay there. Geofencing helps automate this process by creating digital boundaries around customer sites, giving managers better visibility and control.

Challenges

  • No reliable proof if drivers actually visited customer locations.
  • Difficulty tracking the time spent at each site.
  • Missed or delayed visits leading to customer complaints.
  • Manual records for trips are often inaccurate or incomplete.
  • No clear data on geofence-to-geofence movement, making it hard to review trips.

Solution with Trakzee

  • Geofence Creation: Easily set virtual boundaries around all customer sites.
  • Entry & Exit Alerts: Get real-time notifications whenever a vehicle enters or leaves a geofence.
  • Time Tracking: Monitor how long drivers spend at each customer location.
  • Geofence Trip Reports: Generate detailed reports (like distance, duration, idle time, and fuel data) for every geofence-to-geofence trip, ensuring accuracy and transparency.
  • Proof of Service: Share reports with customers for billing and trust building.
    Geofence widget on dashboard, vehicle running idle stop etc

Results Achieved

  • Improved customer trust with accurate visit data.
  • Reduced disputes by providing clear proof of service.
  • Better planning of schedules based on time spent at locations.
  • Increased efficiency through automatic geofence trip reports.
  • Stronger accountability and improved service quality.

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