City-Wide Waste Collection Revamp Using the Full SmartWaste Ecosystem

As waste volumes rise, cities can’t afford to run collection services on guesswork and phone calls. One mid-sized city in India learned this the hard way – facing daily complaints, missed pickups, and zero real-time visibility into field operations.

There was no system to track what was done, who did it, or what went wrong.

That’s when the municipality adopted the full SmartWaste software suite – connecting managers, citizens, and collectors on a single digital platform.

A mid-sized city was facing escalating issues in managing its daily waste collection operations:

• Unplanned routes and missed pickups were leading to garbage overflow in several wards.
  
• No real-time field visibility left managers unaware of delays or task completion status.
  
• Collectors had no system to log unplanned work, like festival waste or overflowing bins.
  
• Citizens couldn’t raise complaints easily, resulting in mounting dissatisfaction.
• Lack of performance data made it difficult for the municipality to improve or scale operations..

 Manager Application & Web Portal

• Created zone-wise job assignments and optimized daily routes for all collection teams.
• Enabled live tracking of vehicles and color-coded task statuses for instant updates.
• Integrated real-time complaint management—managers could view, assign, and resolve issues directly from the dashboard.
• Used detailed reports (Job Summary, Collection Coverage, Complaint Summary) for decision-making and SLA monitoring.

Waste Collector Application

• Collectors received their daily job lists with route navigation directly on the app.
  
• Uploaded before-and-after photos to prove bin clearance.
  
• Logged unplanned checkpoints during special pickups, ensuring no task was missed.
  
• Reported on-ground issues (e.g., blocked access or bin damage) using the incident module.
• Used the break management and SOS features to maintain accountability and safety.

Citizen Application

• Residents got notified about upcoming pickups and could track collection vehicles in real time.
  
• Easily submitted complaints with photos, which synced directly with the manager’s portal.
  
• Could view their last pickup details, track complaint progress, and submit feedback through the app.
• Gained access to bin status and billing information for better transparency.

• 98% pickup coverage across all city zones within 3 months.
• 40% reduction in citizen complaints, thanks to faster response times and real-time complaint tracking.
• Collector productivity increased, with proof-of-service and auto-logged activities improving accountability.
• Decision-making improved for administrators using detailed reports and route compliance data.
• Public trust increased as residents saw transparent, responsive, and tech-enabled waste services.