Empower customers with real-time shipment visibility

Introduction

For fleet operators, transparency builds trust. When clients can’t see where their shipments are, doubt grows, calls increase, frustration rises, and relationships weaken. Fleet managers often juggle between drivers, customers, and operations teams just to share basic updates. What they need is a way to keep everyone informed instantly, without extra effort.

Challenges

  • Limited visibility → Customers often have no idea where their shipment is or when it will arrive.
  • Frequent follow-ups → Drivers and managers waste time responding to multiple status calls.
  • Delivery uncertainty → Lack of live tracking leads to missed expectations and disputes.
  • Delayed communication → Updates are shared manually, causing confusion during delays.
  • Customer dissatisfaction → Absence of transparency lowers confidence and retention.

Solution with Trakzee

Trakzee enables full real-time tracking transparency for fleets and customers alike, ensuring smooth communication and greater trust.

  • Live vehicle tracking → Customers can view the exact vehicle location and estimated arrival time.
  • Shareable tracking links → Fleet managers can send secure live links to clients for instant visibility.
  • Route deviation alerts → Automatic notifications keep customers informed if the vehicle moves off route.
  • Custom branding → White-label tracking pages reinforce your brand image while keeping clients informed.
  • Analytics dashboard → Helps fleet managers analyze on-time performance and delivery accuracy.

Results Achieved

  • 70-80% fewer follow-up calls from clients asking for delivery status.
  • Improved customer confidence with transparent, real-time communication.
  • Higher operational efficiency as drivers and managers focus on tasks instead of manual updates.
  • Faster response to delays through automated route deviation alerts.
  • Stronger client relationships leading to better retention and brand loyalty.

Let’s Move Forward, Together

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