Improving Waste Collection Safety and Efficiency with Video Telematics

Introduction

Waste collection fleets operate under demanding conditions early morning routes, narrow city lanes, and constant interaction with public infrastructure. Fleet managers often struggle to monitor driver behavior, validate service completion, and protect vehicles from false claims or misuse. Traditional GPS tracking systems provide location and route data but lack visual context, making it difficult to ensure safety, efficiency, and compliance.

Video telematics addresses these gaps by combining location tracking with real-time video footage offering a 360-degree view of both road conditions and driver behavior.

Challenges Faced

  • Increased Road Accidents: Due to fatigue, distraction, or rash driving in urban areas.
  • Unauthorized Vehicle Use: Use of waste vehicles beyond scheduled hours or for non-official tasks.
  • No Visual Proof of Incidents: Inability to defend against false claims involving damage or accidents.
  • Lack of Driver Accountability: No insights into whether drivers follow safety protocols (seatbelt use, mobile phone use, etc.).
  • Disputes Over Missed Pickups: Municipalities and citizens sometimes raise complaints about incomplete service without proper evidence.
  • Blind Spots and Poor Visibility: Traditional side mirrors and basic cameras don’t cover all angles, leading to missed hazards or incidents.

Solution

  • Dual and Multi-Camera Setups: Road-facing, rear, cabin, and side cameras offer full coverage of vehicle surroundings and in-cabin activity.
  • Live Streaming and Playback: Enables fleet managers to remotely access real-time footage or retrieve past clips for investigation and training.
  • Driver Behavior Monitoring (DMS Optional): AI-powered tools detect distraction, fatigue, phone usage, and other risky behaviors in real time.
  • Event-Based Video Capture: Automatically records incidents like harsh braking, collision, sudden acceleration, or route deviations – creating a reliable audit trail.
  • Service Verification: Cameras validate bin pickups and waste unloading at designated locations, reducing service complaints.
  • Evidence for Compliance and Insurance: Footage supports municipal reporting, accident investigations, and insurance claims.

Results Achieved

  • Reduction in Accident Claims by 40% due to availability of irrefutable video evidence.
  • Driver Behavior Incidents Dropped by 60% through real-time alerts and behavioral coaching.
  • Unauthorized Use Cut by 85% with continuous visibility and event-triggered alerts.
  • Improved Public Trust and Transparency with video-supported service verification.
  • Training Time Reduced by 30% using real footage for onboarding and safety instruction.
  • Faster Claim Resolution and Lower Insurance Premiums due to access to timestamped incident footage.
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